Legal Information
Frequently Asked Questions
Quick answers based on Saanvi Kreations shipping, return, refund, privacy, and usage policies.
Last updated: 31 May 2026
How long does delivery take?
- General delivery time is approximately 5 to 7 days after dispatch, depending on courier operations.
- Tentative release or ship date is mentioned on each product page.
When is shipping free?
- Shipping is free across India for products above Rs 1500.
- Applicable shipping charges for other orders are shown at checkout.
How do I request a return or exchange?
- Raise your request by email on the same day of delivery for damaged or wrong product claims.
- You must include a 360-degree parcel opening video without pause, trim, or cuts.
- Return window is 7 days from delivery, subject to product condition and policy eligibility.
When will I receive my refund?
- After we receive the return and complete quality checks, approval or rejection is shared by email.
- Approved refunds are issued within 7 working days as store credit (wallet), valid for 6 months.
Can I cancel my order after placing it?
- Orders cannot be cancelled once placed, including orders marked under process or shipped.
- Any statutory rights available under Indian law remain unaffected.
Are handcrafted variations considered defects?
- Small variations in color, weave, and artisanal detailing are natural and part of handmade products.
- Only confirmed manufacturing defects, transit damage, or wrong deliveries are treated as quality issues.
What payment methods are accepted?
- Payments can be made using Credit Card, Debit Card, Net Banking, Wallet, UPI, or Paytm (subject to gateway availability).
- Prepaid payment methods are recommended for faster order processing.
How can I contact support?
- Email: anantasaanvi@gmail.com
- Phone: +91 7038617667
- Address: 91 Sinhagad Road, Pune, Maharashtra, India 411051
Need help?
For questions about orders, returns, privacy, or service terms, contact us at anantasaanvi@gmail.com or +91 7038617667.
These policies are drafted for Indian e-commerce operations and are intended as a practical policy template. For business-specific legal interpretation, consult a qualified legal professional.