Legal Information
Shipping Policy
These shipping terms are based on Saanvi Kreations operating policy and are intended for deliveries within India.
Last updated: 31 May 2026
Order acceptance and contract
- Saanvi Kreations reserves the right, in its sole discretion, to accept or reject an order.
- Acceptance of your order creates a legally binding contract between you and Saanvi Kreations.
- In rare cases where multiple customers purchase the same limited-stock item at the same time, your order may be cancelled and fully refunded.
Shipping charges and timelines
- Shipping is free across India for product values above Rs 1500.
- Tentative release or ship timelines are shown on each product page.
- General delivery timeline is approximately 5 to 7 days after dispatch, subject to courier operations and location.
- In exceptional operational situations, dispatch or delivery timelines may vary and customers will be informed where possible.
Dispatch and tracking
- After shipping, you will receive an email with courier dispatch and AWB tracking details.
- You can track shipment status using the courier partner tracking portal.
- Delivery timelines are estimates and not guaranteed due to third-party logistics dependencies.
Address and delivery attempts
- Only one shipping address can be processed per order. Please place separate orders for multiple destinations.
- We do not ship to Post Office Box addresses.
- Courier partners may attempt delivery up to three times before reporting shipment as undeliverable.
Incorrect details and proof of delivery
- Saanvi Kreations is not responsible for non-delivery or delay due to incorrect name, address, or phone details submitted by the customer.
- Proof of delivery may include customer signature, name, stamp, or related acknowledgement captured by the courier service.
- Delivery confirmation emails and courier records are treated as valid delivery evidence.
- Customer satisfaction remains a priority, and support is provided for genuine logistics concerns raised promptly.
Regulatory framework
- This policy is aligned with applicable Indian consumer and e-commerce requirements, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
- Nothing in this policy limits statutory consumer rights available under Indian law.
Need help?
For questions about orders, returns, privacy, or service terms, contact us at anantasaanvi@gmail.com or +91 7038617667.
These policies are drafted for Indian e-commerce operations and are intended as a practical policy template. For business-specific legal interpretation, consult a qualified legal professional.